WHAT DO THE DIFFERENT STATES OF PRODUCTS MEAN?
- In stock: the product is in stock and can be ordered.
- Coming soon: the product is no longer available, but a replacement is planned.
- Sign up: you can subscribe to an alert to receive an email notification as soon as this product becomes available again.
- Out of stock: the product is out of stock.
HOW TO BUY A GIFT CERTIFICATE?
At the moment we do not have this option.
DO THEY ALSO SELL TO HOTELS AND RESTAURANTS?
The online store www.mexlatin.net it is aimed at consumers across Europe. For commercial customers we offer special conditions by volume. Contact us by email at firstname.lastname@example.org or through our contact form at www.mexlatin.net
To verify your status, attach your tax details to the application.
HOW TO ESTIMATE THE AMOUNT OF SHIPPING COSTS?
Shipping costs depend on the carrier chosen, your country of delivery and the weight of your order. A simulator is available on the shopping cart page.
HOW TO EVALUATE THE DELIVERY TIME?
For an order delivered in France, you have an average of 3 business days after receiving your payment.
For an order delivered abroad, allow up to 5 to 10 days depending on the country of delivery and local formalities.
THE DELIVERY TIMES ANNOUNCED ARE EXCEEDED AND I HAVE NOT RECEIVED MY ORDER, WHAT TO DO?
Contact by email to email@example.com or with our customer service from the "Contact Us" section of the site.
I AM ONLY OFFERED A CARRIER WHEN I CONFIRM MY ORDER, IS THIS NORMAL?
In some cases, we select for you the most suitable carrier for your order. This may be related to your weight, the destination of your order, or the value of certain items.
IF I PLACE MULTIPLE ORDERS, CAN THEY BE GROUPED TOGETHER?
At the moment, it is not possible to group multiple commands after their validation.
CAN I CHANGE MY DELIVERY ADDRESS ON AN ONGOING ORDER?
It all depends on the progress of your order.
If your logistics team has not yet responded to your order, please quickly email firstname.lastname@example.org or with our customer service from the "Contact Us" section of the site. Rest assured that if you are in our hands, we will strive to help you resolve the inconvenience.
If your order has already been handled by our logistics team, the change of your delivery address will depend on the carrier chosen.
WHAT TO DO IN CASE OF AN ERROR IN YOUR ORDER?
If you received an item that you did not request, please contact our customer service from the "Contact Us" section of the site and attach the following to your request:
- Photo of the delivery order.
- Product photos received by mistake.
WHAT SHOULD I DO IF I HAVE RECEIVED DAMAGED ITEMS?
If the damage is visible externally on the package, have it confirmed in writing directly by the delivery provider. Otherwise, document the damage photographically and email us the photos to email@example.com we take care of everything and arrange a refund or replacement of your products.
HOW CAN I RETURN THE GOODS?
In case of cancellation or if you have received a damaged or incorrect product, contact us first by phone, email to firstname.lastname@example.org or by using the contact form on the website www.mexlatin.net we will send you a proof of return or arrange a course of action. The return address is: 37 rue Joseph Ricard, Sainte Foy Les Lyon, 69110 France.